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DCR Customs Terms & Conditions
Effective Date: July 6, 2026
Welcome to DCR Customs. By placing an order, requesting services, purchasing products, or using our website or social media pages, you agree to the following Terms & Conditions.
1. Services
DCR Customs provides custom products and related services. Due to the personalized nature of our work, each order is unique and may vary slightly from examples shown in photographs or promotional materials.
2. Quotes and Pricing
All quotes are estimates unless otherwise stated in writing. Prices are subject to change until an order has been confirmed and any required deposit has been received.
3. Deposits
A deposit may be required before work begins. Deposits are generally non-refundable because they cover materials, labor, and time reserved for your custom project unless otherwise agreed to in writing.
4. Payment
Full payment is due before products are shipped or released to the customer unless another payment arrangement has been agreed to in writing.
Failure to make payment may result in delays, cancellation of the order, storage fees, or other remedies permitted by law.
5. Custom Orders
Because every custom order is made specifically for the customer:
Custom orders cannot be canceled once production has begun.
Changes requested after production starts may result in additional charges and extended completion times.
Final products may vary slightly in color, finish, texture, placement, or appearance due to materials, lighting, manufacturing processes, and handcrafted work.
6. Production and Delivery Times
Estimated completion dates are estimates only and are not guaranteed. DCR Customs is not responsible for delays caused by material shortages, shipping carriers, weather, equipment failure, supplier delays, customer response times, or events beyond our reasonable control.
7. Shipping
Once an order has been transferred to the shipping carrier, the risk of loss or damage passes to the customer to the extent permitted by applicable law. Shipping timelines are estimates provided by the carrier and are not guaranteed.
Customers are responsible for providing accurate shipping information. Additional shipping charges resulting from incorrect addresses may be the customer’s responsibility.
8. Inspection of Orders
Customers should inspect their order promptly upon receipt and notify DCR Customs within 7 days of delivery regarding any issues involving damage, missing items, or incorrect products.
9. Returns and Refunds
Because products are custom-made, all sales are generally final.
Refunds, replacements, or repairs may be offered at DCR Customs’ discretion if an item contains a manufacturing defect or if an error was made by DCR Customs.
This does not affect any rights you may have under applicable consumer protection laws.
10. Customer-Supplied Materials
Customers are responsible for ensuring they have permission to use any artwork, logos, photographs, trademarks, or other materials submitted for customization.
By submitting materials, the customer represents that they have all necessary rights and agrees to indemnify DCR Customs against claims arising from unauthorized use.
11. Limitation of Liability
To the fullest extent permitted by applicable law, DCR Customs shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of business, or other economic losses arising from the use of our products or services.
Our total liability for any claim shall not exceed the amount paid by the customer for the specific order giving rise to the claim, except where prohibited by law.
12. Disclaimer
Except as required by law, products and services are provided “as is” without warranties beyond those expressly stated in writing. Any implied warranties are limited to the maximum extent permitted by applicable law.
13. Intellectual Property
All photographs, logos, branding, product designs, website content, graphics, and other original content created by DCR Customs remain the property of DCR Customs unless otherwise agreed to in writing.
14. Customer Photos
Unless the customer requests otherwise in writing before completion of the project, DCR Customs may photograph completed work for use in advertising, social media, marketing, and portfolio displays.
15. Refusal of Service
DCR Customs reserves the right to refuse or cancel any order for any lawful reason, including requests that are unlawful, infringe another person’s rights, contain offensive content, or cannot reasonably be completed.
16. Governing Law
These Terms & Conditions shall be governed by the laws of the state in which DCR Customs is principally located, without regard to conflict-of-law principles.
17. Severability
If any provision of these Terms & Conditions is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
18. Changes to These Terms
DCR Customs may update these Terms & Conditions at any time. Updated versions become effective when posted on our website or otherwise made available to customers.
19. Contact Information
DCR Customs at SUPPORT@DCRCUSTOMS.COM
DCR Customs Return & Refund Policy
Effective Date: July 6, 2026
At DCR Customs, we take pride in creating high-quality custom products and providing exceptional service. Because many of our products are made specifically for each customer, please review our Return & Refund Policy carefully before placing an order.
1. Custom Orders
All custom-made, personalized, or made-to-order products are final sale and are NOT eligible for return, exchange, or refund simply because the customer changes their mind, orders the wrong item, or no longer wants the product.
By approving your design, measurements, colors, artwork, or other specifications, you acknowledge that the order will be produced according to those approved details.
2. Deposits
Deposits paid toward custom work are non-refundable once materials have been ordered or production has begun, unless otherwise required by applicable law.
3. Defective or Incorrect Orders
If you receive a product that is defective due to workmanship or if DCR Customs made an error in producing your order, please contact us within 7 days of receiving your order.
When contacting us, please include:
Your order number
A description of the issue
Clear photographs showing the problem
After reviewing the claim, DCR Customs may, at its discretion and as appropriate:
Repair the product;
Replace the product; or
Issue a full or partial refund.
4. Shipping Damage
If your order arrives damaged during shipping:
Notify DCR Customs within 7 days of delivery.
Keep all original packaging.
Provide photographs of the damaged item and packaging.
We will work with the shipping carrier to resolve the claim and determine an appropriate remedy.
5. Non-Custom Merchandise
If DCR Customs sells non-custom merchandise, returns may be accepted within 30 days of delivery if the item:
Is unused;
Is in its original condition;
Includes all original packaging; and
Is accompanied by proof of purchase.
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Certain items, such as clearance merchandise, gift cards, and personalized products, are not eligible for return.
6. Order Cancellations
Orders may be canceled before production begins, subject to any non-refundable deposit or costs already incurred.
Once production has started, custom orders generally cannot be canceled.
7. Refund Processing
Approved refunds will be issued using the original payment method unless otherwise agreed.
Processing times may vary depending on your financial institution or payment provider.
8. Refused or Undeliverable Shipments
If a shipment is refused or returned because an incorrect address was provided, the customer may be responsible for any additional shipping charges before the order is resent.
9. Chargebacks
If you experience an issue with your order, we encourage you to contact DCR Customs before initiating a payment dispute or chargeback.
Initiating a chargeback without first giving DCR Customs a reasonable opportunity to resolve the issue may delay the resolution process. DCR Customs reserves the right to provide documentation to the payment processor in response to any disputed transaction.
10. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.
Contact Us
If you have questions about this policy or need to request a return, repair, replacement, or refund, please contact:
DCR Customs at support@dcrcustoms.com
Copyright © 2026 DCR Customs LLC. - All Rights Reserved.
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