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DCR Customs Custom Work Agreement
Effective Date: July 6, 2026
This Custom Work Agreement (“Agreement”) is entered into between DCR Customs (“Company”) and the customer identified (“Customer”)
A non-refundable deposit is required before work begins unless otherwise agreed in writing.
The remaining balance is due before delivery, pickup, or shipment.
Failure to pay within 30 days of completion may result in storage fees, cancellation of warranties (where permitted), collection efforts, and any other remedies available under applicable law.
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Design Approval
The Customer acknowledges that all designs, mockups, colors, artwork, measurements, and specifications have been reviewed and approved before production begins.
Once production has started:
Changes may not be possible.
Approved changes may increase the total cost.
Approved changes may delay completion.
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Custom Nature of Products
The Customer understands that all products are custom-made.
Minor differences in color, finish, texture, placement, sizing, stitching, printing, wrapping, lighting, or materials are normal and do not constitute defects.
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Cancellations
Orders cancelled before production begins may be subject to forfeiture of the deposit.
Once production has begun, the order generally cannot be cancelled, and payments already made are non-refundable unless required otherwise by law.
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Customer-Supplied Artwork
The Customer certifies that any logos, artwork, trademarks, photographs, names, or other materials supplied belong to them or that they have permission to use them.
The Customer agrees to defend, indemnify, and hold DCR Customs harmless from any claims arising from unauthorized use of submitted materials.
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Customer Responsibilities
The Customer agrees to:
Provide accurate information.
Respond promptly to approval requests.
Inspect completed work upon delivery.
Notify DCR Customs of any issues within seven (7) days of receipt.
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Warranty
Unless otherwise provided in writing, custom work is provided without additional warranties beyond those required by applicable law.
Normal wear and tear, misuse, accidents, improper installation by others, neglect, modifications, exposure to chemicals, weather, abuse, or improper maintenance are not covered.
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Photography & Marketing
The Customer grants DCR Customs permission to photograph and/or video the completed project for use on websites, social media, advertising, printed materials, and promotional content.
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Limitation of Liability
To the fullest extent permitted by law, DCR Customs shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of use, or business interruption.
Except where prohibited by law, DCR Customs’ total liability arising from this Agreement shall not exceed the amount paid by the Customer for the specific project giving rise to the claim.
Nothing in this Agreement limits liability that cannot legally be limited under applicable law.
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Abandoned Property
Completed projects not picked up within 30 days after notification may incur reasonable storage fees.
If the Customer fails to retrieve the completed project after reasonable notice and as permitted by applicable law, DCR Customs reserves the right to pursue any legal remedies available, including disposing of unclaimed property where authorized by law.
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Governing Law
This Agreement shall be governed by the laws of the state in which DCR Customs principally operates.
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Entire Agreement
This Agreement, together with DCR Customs’ Terms & Conditions and Privacy Policy, constitutes the entire agreement between the parties and supersedes prior discussions relating to this project.
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Customer Acknowledgment
By sending a deposit, the Customer confirms that they have read, understood, and agree to this Agreement.
DCR Customs Return & Refund Policy
Effective Date: July 6, 2026
At DCR Customs, we take pride in creating high-quality custom products and providing exceptional service. Because many of our products are made specifically for each customer, please review our Return & Refund Policy carefully before placing an order.
1. Custom Orders
All custom-made, personalized, or made-to-order products are final sale and are NOT eligible for return, exchange, or refund simply because the customer changes their mind, orders the wrong item, or no longer wants the product.
By approving your design, measurements, colors, artwork, or other specifications, you acknowledge that the order will be produced according to those approved details.
2. Deposits
Deposits paid toward custom work are non-refundable once materials have been ordered or production has begun, unless otherwise required by applicable law.
3. Defective or Incorrect Orders
If you receive a product that is defective due to workmanship or if DCR Customs made an error in producing your order, please contact us within 7 days of receiving your order.
When contacting us, please include:
Your order number
A description of the issue
Clear photographs showing the problem
After reviewing the claim, DCR Customs may, at its discretion and as appropriate:
Repair the product;
Replace the product; or
Issue a full or partial refund.
4. Shipping Damage
If your order arrives damaged during shipping:
Notify DCR Customs within 7 days of delivery.
Keep all original packaging.
Provide photographs of the damaged item and packaging.
We will work with the shipping carrier to resolve the claim and determine an appropriate remedy.
5. Non-Custom Merchandise
If DCR Customs sells non-custom merchandise, returns may be accepted within 30 days of delivery if the item:
Is unused;
Is in its original condition;
Includes all original packaging; and
Is accompanied by proof of purchase.
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Certain items, such as clearance merchandise, gift cards, and personalized products, are not eligible for return.
6. Order Cancellations
Orders may be canceled before production begins, subject to any non-refundable deposit or costs already incurred.
Once production has started, custom orders generally cannot be canceled.
7. Refund Processing
Approved refunds will be issued using the original payment method unless otherwise agreed.
Processing times may vary depending on your financial institution or payment provider.
8. Refused or Undeliverable Shipments
If a shipment is refused or returned because an incorrect address was provided, the customer may be responsible for any additional shipping charges before the order is resent.
9. Chargebacks
If you experience an issue with your order, we encourage you to contact DCR Customs before initiating a payment dispute or chargeback.
Initiating a chargeback without first giving DCR Customs a reasonable opportunity to resolve the issue may delay the resolution process. DCR Customs reserves the right to provide documentation to the payment processor in response to any disputed transaction.
10. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.
Contact Us
If you have questions about this policy or need to request a return, repair, replacement, or refund, please contact:
DCR Customs at support@dcrcustoms.com
Copyright © 2026 DCR Customs LLC. - All Rights Reserved.
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